At Ratua Private Island Resort, we are committed to protecting the privacy and confidentiality of our guests. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with us. Please review this policy to understand our practices and the choices you have regarding your personal data.
Information Collection
Personal Information: We may collect personal information such as your name, email address, phone number, and billing details when you make a reservation or contact us.
Usage Information: We may automatically collect certain information about your use of our website, including your IP address, browser type, and operating system.
Cookies: We use cookies and similar technologies to enhance your browsing experience on our website. You have the option to disable cookies, although this may affect certain functionalities.
Google Analytics 4: We use Google Analytics GA4, a web analytics service provided by Google. This service collects information about your website usage and provides reports to help us understand user behavior and improve our services.
This data is collected and processed by Google according to their privacy policy.
Use of Information
To Provide Services: We use your personal information to fulfill your reservations, respond to inquiries, and provide the services you have requested.
Communication: We may send you promotional emails and newsletters if you have provided your consent. You can opt-out of these communications at any time.
Improve Services: We analyse usage data to improve our services, customise your experience, and understand trends and preferences of our guests.
Information Sharing
Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website and providing services to you.
Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process.
Data Security
We employ industry-standard security measures to safeguard your personal information and protect it from unauthorized access, disclosure, alteration, or destruction.
However, no system can guarantee 100% security, and we cannot be responsible for any unauthorized access that is beyond our reasonable control.
Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We recommend reviewing the privacy policies of those third parties before providing any personal information.
Order Information
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processors Stripe, ANZ eGate and Australia Post.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
Access and correction
Under Vanuatu’s Right to Information Act, you have the right to seek access to the records of personal information that Ratua holds about you. You also have the right to ask us to alter your personal information to ensure it is accurate and up to date. If you wish to access the personal information that we hold about you, please set out your request in writing, and forward this to Ratua using the contact details set out at the end of this Privacy Policy.
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see WordPress’s GDPR Data Processing Agreements Whitepaper: https://wordpress.com/support/data-processing-agreements/
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:
Google Privacy & Terms. You can also opt-out of Google Analytics.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
Some of the advertising services which we may share your information with are Google, Facebook Meta, Bing, and Pinterest.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
COMPLAINTS
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” below.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/
Consent and Modifications
By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting of the updated Privacy Policy on our website.
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us.
By email: [email protected]
By post: P.O. Box 396, Ratua, Santo, Luganville, Vanuatu
By telephone: +678 35551