Privacy Policy

At Ratua Private Island Resort, we are committed to protecting the privacy and confidentiality of our guests. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or interact with us. Please review this policy to understand our practices and the choices you have regarding your personal data.

Information Collection
Personal Information: We may collect personal information such as your name, email address, phone number, and billing details when you make a reservation or contact us.
Usage Information: We may automatically collect certain information about your use of our website, including your IP address, browser type, and operating system.
Cookies: We use cookies and similar technologies to enhance your browsing experience on our website. You have the option to disable cookies, although this may affect certain functionalities.
Google Analytics 4: We use Google Analytics GA4, a web analytics service provided by Google. This service collects information about your website usage and provides reports to help us understand user behavior and improve our services.
This data is collected and processed by Google according to their privacy policy.

Use of Information
To Provide Services: We use your personal information to fulfill your reservations, respond to inquiries, and provide the services you have requested.
Communication: We may send you promotional emails and newsletters if you have provided your consent. You can opt-out of these communications at any time.
Improve Services: We analyse usage data to improve our services, customise your experience, and understand trends and preferences of our guests.

Information Sharing
Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website and providing services to you.
Legal Requirements: We may disclose your personal information if required by law, regulation, or legal process.

Data Security
We employ industry-standard security measures to safeguard your personal information and protect it from unauthorized access, disclosure, alteration, or destruction.
However, no system can guarantee 100% security, and we cannot be responsible for any unauthorized access that is beyond our reasonable control.

Third-Party Websites
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We recommend reviewing the privacy policies of those third parties before providing any personal information.

Access and correction
Under Vanuatu’s Right to Information Act, you have the right to seek access to the records of personal information that Ratua holds about you. You also have the right to ask us to alter your personal information to ensure it is accurate and up to date. If you wish to access the personal information that we hold about you, please set out your request in writing, and forward this to Ratua using the contact details set out at the end of this Privacy Policy.

Consent and Modifications
By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting of the updated Privacy Policy on our website.
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us.

By email: [email protected]
By post: P.O. Box 396, Ratua, Santo, Luganville, Vanuatu
By telephone: +678 35551